In an American Journal of Managed Care article written by Patti Oliver, RN, BSN, and Susan Bacheller, BA for, they suggest five features a care coordinator should look for in care coordination tools to ensure they can accomplish “real care coordination.”
The five features are as follows:
- Care coordination tools should be tailored to your patient population.
- Care coordination tools should have a single place the care coordinator can visit to get the full picture at the panel and patient levels.
- Care coordination tools must allow for convenient use of clinical pathways and be flexible for the care coordinator.
- Care coordination tools need to have strong communication features among providers to facilitate care hand-offs and to involve family/caregivers when appropriate.
- Care coordination tools should integrate with other systems—or at least be straightforward about their ability to do so.
The authors write:
“Across the board, we are pleased with the growing national movement toward greater care coordination, as more health systems realize there are better ways to deliver care. New and traditional technology vendors are riding this wave and there are many exciting new tools to choose from.”