A new survey sponsored by the Council of Accountable Physician Practices (CAPP) found that while care coordination is improving, areas such as technology, telemedicine, and preventive primary care lag behind. CAPP chairman Robert Pearl was direct in his analysis:
This survey is evidence of the failure of American health care to provide coordinated, technologically enabled, high-quality health care to the majority of people. Patient-centered care models are critical to closing the gaps between what patients need and what they are currently receiving.
Communication between providers and their patients looks to be a primary sticking point:
- While 89% of primary care physicians reported reminding patients about preventive screenings, only 14% of patients reported getting such reminders from their physicians
- Only 20-30% of patients reported having digital access for things like medical questions or electronic reminders
That patient-provider disconnect seems to underscore the need for patient segmentation that we’ve seen develop over the past few months; some patients respond better to particular care delivery methods than others.