The Centers for Medicare & Medicaid Services (CMS) is in the midst of implementing its annual Consumer Assessment of Health Plan survey (CAHPS) for Accountable Care Organizations (ACOs), and the industry awaits to learn whether Medicare patients remain satisfied with the care they have received.
A 2014 assessment of ACOs led, in part, by J. Michael McWilliams, associate professor of healthcare Policy and medicine at Harvard Medical School and Brigham and Women’s Hospital, found that most patients were content with the care they received through their ACO:
As payment moves away from fee-for-service toward incentives to limit health care spending, we found no evidence of deteriorating patient experiences in ACOs. In fact, ACOs achieved meaningful improvements for patients in some key areas.
Whether patients remain happy with their ACOs remains to be seen, however. CMS has been under some scrutiny lately as it continues to phase in provisions of the Affordable Care Act.