Data entry can be a laborious task and can easily lead to workflow complications. But better EHR integration can combat inefficiencies and improve communication with patients and their loved ones, according to Healthcare IT News.
In February 2017, Carroll Hospital in Westminster, MD began implementing new technology that would allow nurses to input EHR data on the move. The hospital integrated all digital rounding tools so nurses could enter EHR data from any mobile device, kiosk or desktop unit. That means nurses can record more accurate, up-to-date rounding data at the patient’s bedside.
Hospital staff also created specific rounding questions for nurses to ask to elicit feedback from patients and their families. Feedback brings the patient voice into treatment and lends their perspective to improving the patient experience.
The implementation has already begun to pay off. Carroll Hospital’s ratings have seen a marked increase since integration:
While the overall rating was the biggest leap between scores, Carroll Hospital also saw more HCAHPS [Hospital Consumer Assessment of Healthcare Providers and Systems] improvements: ease of communication with nurses, 76.8 to 81.9; patients felt that nurses listened carefully, 73.2 to 77.8; clinical staff helped to relieve pain, 69.7 to 78.6; and patients felt proper discharge instructions were given, 82.8 to 86.8.