The Johns Hopkins Hospital has launched the Judy Reitz Capacity Command Center, designed and built with GE Healthcare Partners and based on NASA’s command center.
The Command Center utilizes systems engineering principles to manage patient flow, with the aim of increasing the amount of patients they can provide quality care for. Mary Margaret Jacobs, director of patient/family and visitor services for The Johns Hopkins Hospital, said:
In the past, like most hospitals, we were dependent on traditional technology — phones, email and IT systems — to manage the hospital, assign beds, etc. The capacity command center brings the latest high-tech tools into a NASA-like control center here at our hospital.
Since the Command Center opened, The Johns Hopkins Hospital has seen a 60% increase in the amount of patients with complex medical conditions that they are able to accept, along with a 70% reduction in the time it takes for a patient to be transferred from the operating room after a procedure.