The new value-based care landscape can be tricky for payers and providers to adjust to. But one practice has found that patients also have a role to play in cutting costs and providing better quality care, according to RevCycleIntelligence.com.
OrthoCarolina discovered that patient engagement is key to reducing readmissions and, in doing so, decreasing costs. Coordinated Care Manager Robert Raspa, PA-C, spoke to patients’ role in value-based care:
Post-operatively, we rely on the patients in these programs to have great communication back to us with the clinical team, their surgeon, the surgeon’s team, and the care navigator for any issues that arise. Ultimately, what we are trying to do is try to save unnecessary spending post-operatively.
To do that, the practice hired navigators to act as guides for patients along the entire care path. Navigators ease patients’ fears about the unknown aspects of treatment and provide a comforting, knowledgeable safety net for any problems the patients may have. But they also ensure that patients adhere to the treatment plan post-discharge and decrease the likelihood of readmission.
According to the article, navigators save health care providers $150 per beneficiary each quarter. But it’s everyone’s job – payer, provider, patient – to contribute to better quality, lower cost care.