A year ago, Rebecca Santiago, the community healthcare nurse navigator at the Curtis D. Robinson Center for Health Equity at St. Francis Hospital and Medical Center in Hartford, Conn., was focusing on helping Hartford residents sign up for health coverage.
But having coverage did not necessarily translate into these residents receiving medical care. As this report notes, she has shifted her attention to address the need:
“Santiago has revised her outreach efforts to include lessons on how to use insurance and mock interviews to help people feel comfortable asking doctors questions. She works to get the newly insured to visit primary care doctors; in some cases, that means calling around to find one who will take a Medicaid patient, or cajoling those who … aren’t eager to see a doctor. In some cases, she’s walked patients into a clinic at St. Francis to get them seen.”