Health systems across the country have begun exploring new methods of communicating with deaf patients, moving away from the more traditional telephonic translation services, which Cyndy Daniel, assistant emergency department manager for Providence Milwaukie Hospital near Portland, Ore., noted as particularly problematic:
Telephonic interpreters would be hit-or-miss … Some patients wouldn’t speak loud enough, and we would run into a variety of issues that anyone can have with phone communication.
Among the most effective options has been video remote interpreting technology, which connects the hospital directly to an interpreter. According to Daniel:
[T]hroughout my years working as a nurse, video remote interpreting technology and the ability to immediately connect with an interpreter has been one of the most essential and impactful solutions for improving patient care.