Patient engagement is quite the buzzword in the health care industry. But according to the second NEJM Catalyst Patient Engagement survey, many health care organizations are on the cusp of a new wave of patient engagement initiatives.
The 369 individuals surveyed were primarily clinicians, with some executives and clinician leaders taking part, as well. Of that number, almost half of respondents reported that patient engagement initiatives were having either a major (14%) or moderate (34%) impact on patient outcomes. Patient portals were heralded as the most effective form of patient engagement by far (38%), and the found that 90% of respondents believed that care coordinators range from important to essential in patient engagement efforts.
Those surveyed were also asked about creative ways to enhance patient engagement; here is what a few of them said:
Look them in the eye and not have a computer in the room.
Deploying the full spectrum of communication: patient education prior to discharge, follow-up phone calls after discharge, follow-up email with health and wellness tips related to the patients’ specific conditions.
Quantifying their life — sleep tracker, calorie tracker, step and exercise logging, symptom diary. If this could be integrated into an EHR and updated from a mobile device, that would be amazing.
There are many different views as to what constitutes effective patient engagement. The important thing is that it is becoming a greater focus in the industry, and from the looks of things, many providers are realizing its benefits.