In a recent piece published by PatientEngagementHIT, Deirdre Mylod, PhD, executive director of the Institute for Innovation and senior vice president of research and analytics at Press Ganey, addresses the need for deeper focus on patient outcomes when measuring satisfaction with treatment.
Dr. Mylod says that patient satisfaction is not about making everyone happy, but about reducing suffering by further personalizing patient care:
When we say patient experience, it’s not in addition to quality, it’s not if we have time after we’ve gotten care right. Patient experience is that safety and quality. It is what patients think of their care. It’s how efficient and effective care is.
The primary goal in improving patient care, she says, is eliminating unnecessary suffering, as well as providing the services that will most positively affect each individual patient. No two treatment experiences are the same, even for patients with the same disease.
Further, improving patient access to information helps them feel more involved in their own treatment and often leads to more proactive self-care. Dr. Mylod says:
Patients have a need for information. It’s not just making consumers happy to meet that need, it’s also providing the right care. When you give people the right information, they can engage in care, they can be active participants, they’re better prepared to care for themselves at home, they’re less likely to be readmitted.